Penn State Hershey Patient and Family-Centered Care

At Penn State Milton S. Hershey Medical Center, we strive to provide Patient- and Family-Centered care, which means we want to partner with our patients and families to provide the best possible care.

Collaboration- Penn State Milton S. Hershey Medical Center believes in partnering with patients and families on policy and program development, patient care, facility design, and professional education. Our Family Advisory Councils and Family Faculty programs provide great opportunities for our patients and families to collaborate with our staff and institution.

Participation- We value patients' and families' input and we encourage them to participate in the care and decision-making process at the level they choose. Learn More >>


Comments from Family Advisors


I was impressed that the Family Advisory Council wasn't just a parent group but included staff. Their involvement exemplifies the hospital's commitment to Family-Centered Care. It is extremely fulfilling to be included in a group dedicated to improving the hospital's performance and the family's experience.

-Jessica C.

It's an honor to be part of the Family Advisory Council and work with the hospital administration and staff toward making the hospital even better for the children of Central PA.  Being able to have input from our experiences as families of patients and working closely with the various departments of the hospital is very rewarding.  It's paying it forward.

-Linda G.

The experience working in this group has been both fulfilling and rewarding, as we set goals to improve life within the hospital. The time spent working with health professionals and other family members makes it feel like the work we are doing is really accomplishing something positive for the families that must spend any amount of time at the hospital.

-Susan N.