At Penn State Milton S. Hershey Medical Center, we strive to provide Patient- and Family-Centered Care, which means we want to partner with our patients and families to provide the best possible care.

Collaboration – Penn State Milton S. Hershey Medical Center believes in partnering with patients and families on policy and program development, patient care, facility design, and professional education. Our Family Advisory Councils and Family Faculty programs provide great opportunities for our patients and families to collaborate with our staff and institution.

Participation - We value patients' and families' input and we encourage them to participate in the care and decision-making process at the level they choose.

Dignity and respect – We are committed to listening to and honoring patient and family perspectives and choices. We try to incorporate patient and family knowledge, values, beliefs and cultural backgrounds into the planning and delivery of care.

Information sharing – Our medical teams openly share information with patients and families. We also encourage patients and families to ask questions and share observations that they have with our medical teams.

For more information about Patient-and Family-Centered Care at Penn State Hershey Medical Center please email