Privacy and Legal Notices

Privacy and Patient Confidentiality

We understand that medical information about you and your health is personal and private. We are committed to protecting your medical information, and actively work with families, employees, vendors, and outside agencies to promote and maintain your privacy.

To respect your medical privacy, we ask that you share medical information with your family and friends as you believe to be appropriate.

Although you identified an emergency contact during the admissions process, that person will only be contacted for urgent matters.

 

Confidential Admission

You may request confidential admission if you do not want others to know that you are a patient at the Medical Center. If you make such a request, callers and visitors will be told you are not a patient. Mail, gifts, and flowers sent to you will be returned to the sender or to the florist.

 

Requests for Privacy

If you are in a semi-private room, visitors may be asked to leave if you or the patient sharing the room requests privacy to discuss medical issues.

 

Electronic Mail

By its nature, the Internet is not secure. Do not use electronic mail (e-mail) to send or to request sensitive information. The Medical Center cannot guarantee the confidentiality of any messages transmitted over the Internet.

Some caregivers prefer not to communicate with their patients via e-mail. Following your discharge, check with your caregiver’s office by telephone before sending e-mails. If your caregiver accepts e-mail, ask the caregiver’s office what information needs to be included in the subject line and whether you need to include your full name, date of birth, and medical record number in the body of your note. If you do use e-mail, restrict its use to routine matters or for requesting information.


A few reminders:

  • In a medical emergency, call 9-1-1 immediately.
  • Contact your caregiver’s office by telephone to discuss sensitive information and to report sudden or significant changes in your health.
  • Your caregiver may retain or document e-mail communications in your medical record. This may be accomplished by summarizing the message in a written note.

 

Additional Information

You can obtain additional information about the Medical Center’s patient privacy and confidentiality policy by talking with your nurse or you may contact the Privacy Office at 717-531-2081.