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- Staffed by Information and Referral Specialists 24-hours/day; 7 days/week
- Provides general information regarding services for patients, health care agencies, health care professionals, and the public
- Assists callers in locating a physician specializing in treatment of certain illnesses or who meet an expressed personal preference
- Provides health care provider credentialing information and brochures upon request
- Provides information and registers callers for classes, health screening exams, and group sessions
- Completes patient registration and schedules and confirms appointments for several departments
- Maintains up-to-date information of departments, faculty, residents, and referring physicians
- Maintains up-to-date health and human service information and distributes information on Hershey Medical Center services
- Refers callers to particular services or trained professionals best equipped to meet their needs
- Provides information on active research concerning a specific disease or disorder
