Going Home

Plans for your discharge begin upon admission to the Medical Center. Your care coordination team will meet with you to discuss your discharge plans and services including, but not limited to, home health, rehabilitation, and medical equipment.

If you are concerned about your safety at home, please speak with your nurse. Ask questions and raise concerns with your care-giving team.


Your doctor will decide when you are ready to leave the hospital. When the doctor gives you a time of expected discharge, contact a family member or friend who will provide your transportation home or to your next destination.

If you are to travel to your next destination by ambulance, your care coordination team will arrange your transportation for you. You will only be allowed to carry one small bag onto the ambulance. Family must take all other belongings prior to discharge.

Please alert your nurse if you have difficulties with your transportation arrangements. The Medical Center offers a discharge lounge,

The Day You Go Home

  • Gather your belongings, including any valuables you stored in the Medical Center’s safety deposit box.
  • Review any written instructions from your caregiver, including follow-up appointments and prescriptions. Ask questions!


You can sign up for electronic access to your Electronic Medical Record with My Penn State Hershey Health, our new patient portal. See the details here >>

Health Information Services (HIS), also known as Medical Records, is on the ground floor of University Physicians Center (UPC). HIS processes requests for copies of Medical Center and some clinic medical records. Upon your request and authorization, records will be mailed directly to your health care provider at no charge within seven to ten business days. There is a charge for records requested for your own personal use.

To obtain copies of your medical records, download and complete the "Authorization for Release of Medical Records" form.

The forms are also available from HIS or from any Medical Center clinic.

Completed forms should be returned to:

Penn State Hershey Medical Center
Health Information Services
500 University Drive
Suite G300, Mail Code HU24
Hershey, PA 17033


A prescription assistance program coordinator is available to consult with your care coordination team if you have no prescription drug coverage or benefit.  They can also assist you if you are having problems paying for your prescriptions.

Retail Pharmacy
A retail pharmacy is conveniently located on the first floor in the Main Entrance of the Medical Center (T1100) to address your discharge prescription needs.  The pharmacy accepts many major prescription plans.  Patients are encouraged to contact the pharmacy to verify that their plan is accepted.  Please call extension 1272 (or 717-531-1272 from outside the Medical Center).  The fax number is 717-531-0080.

Speak to your nurse or doctor and ask them to call or fax in your prescriptions ahead of time so that they can be ready as you are leaving the hospital.

Hours of operation:
Monday through Friday, 9:00 a.m. to 9:00 p.m.
Saturdays, Sundays and Holidays, 9:00 a.m. to 5:30 p.m.

The staff of the CareLine is excited to share the services offered to our patients, families, and the community.

A toll-free number, 800-243-1455, is available 24-hours-a-day, 7-days-a-week. This number is not to be used for incoming calls to patient rooms.

The information and referral specialists:

  • Answer general questions regarding the services available at the Medical Center.
  • Assist in locating a physician specializing in the treatment of a specific medical problem or who meets an expressed personal preference, as described by the caller.
  • Register callers for classes and health screenings available to the community.
  • Address questions about a specific physician’s credentials or specialty services.
  • Provide maps and directions to a specific Medical Center location.

Identifiable items left behind in a patient care area are tagged and kept in that unit. The staff will contact you and will store the item(s) on the unit for seven days. The item(s) must be picked up within that time. To better ensure the return of lost items, it is recommended that you label all items you bring with you.

Unidentifiable items found within the Medical Center are turned into the main information desk. As required by law, items of value, such as jewelry and currency, are turned over to the Pennsylvania Department of Revenue annually. All inquires concerning lost and found items should be directed to the information desk at extension 8080 (or 717-531-8080 from outside the Medical Center).

About one month following your discharge, you will receive a patient satisfaction survey. Each department of the Medical Center strives to provide an excellent level of care and service, and every completed patient survey helps us measure our effectiveness. Your responses are taken very seriously and suggestions are passed on to the staff and management. Please take a moment to complete this survey to help us pinpoint areas in need of improvement and to recognize the employees who provide excellent care and service.