How do I...

Use the instructions below to perform the basic My Health functions once you are logged in.

My Health logo

 

Secure Messaging

select Messaging from menu at top right of page

How do I check my messages?

After you log in to My Penn State Hershey Health, you will see your homepage. Select Messaging from the navigation panel at the top of the page. Your Inbox will appear and allow you to view your messages. To view the content of a message, click on that message.

How will I know when I have a new message?

When a new message arrives in your inbox, an e-mail alert message will be sent to the e-mail address that was entered for your account during registration. Click on the link in that Email to access the message in your Secure Message inbox. You may have to log in to access your account.

How do I send a message to a provider?

You can send a message to a provider by clicking on the "Send A Message" button above your Inbox messages. This will open a new message template. Enter your provider's name or select from the dropdown list in the "To": search box. Type your subject line and message. Click Send.

Please note that we are adding provider messaging capabilities over time. All providers will not have messaging access immediately.

Appointments

How do I view my scheduled appointments?

Click on the Appointments icon in the menu at the top right of the portal. If you have scheduled appointments, you will see details for each. Actions for each appointment include Add to calendar, View appointment, and Cancel or reschedule. You can verify information prior to your visits and add the information to your personal electronic calendar system.

current appointment list example

 

How do I request a new appointment?

Click on the Request a new appointment button on the Appointments page.

  • Select a provider in the "Send request to:" field.
  • Choose when you would like to visit, preferred days and time.
  • Enter the reason for your visit.
  • Select your contact preference; enter phone number if selected.
  • Review the details of your request, click "Request appointment" button.

appointment request form screenshot

 

How do I reschedule or cancel an appointment?

appointment icons

 

Select the "X" icon next to the appointment you want to reschedule or cancel. Select the appropriate button in the pop-up window. Complete the form and submit it. You will receive Email notification or your request in your secure message Inbox. Note that if you are trying to cancel or reschedule within 24 hours of the appointment, you will not be able to do this online. Please call your practice office to speak with the office staff.

Health Records

What is included in the health record?

The health record includes a view of selected information from your electronic medical record at Penn State Hershey. You have access to your clinical record summary and test results for those performed in Penn State Hershey labs. You can view patient education information and other documents, and download a copy of your medical record to share with other health care providers.

health record menu includes health profile, results, documents and medications

 

Where do the items shown on My Health Information come from?

The home page of your account now shows up to 10 health-related measurements. These display the information gathered at your last visit to your doctor.

My Health Information list screenshot shows BMI, Diastolic Blood Pressure, Heart Rate and Patient Weight as examples of what is displayed.

Is my information secure?

Yes. My Penn State Hershey Health is HIPAA compliant and provides you with the ability to securely view, store, and share your health information.

Updating Your Account Information

gear menu includes account settings, patient information and access logs

How do I update my account information?

 

  1. Click on the gear icon to the right of your name at the top of the web page.
  2. Select "Account Settings" to:
    • Update the e-mail address you want notifications sent to. Enter the e-mail address and click the Update button.
    • Change your password, password recovery options, and avatar used for your site, click on the Change Settings link on this page. This will take you to your personal health account called Cerner Health. Information stored in Cerner Health is private to you and will not be shared with us. When you've finished your changes, you'll be given the option to return to your My Health site.

 

How do I update my personal information?

 

  1. Click on the gear icon to the right of your name at the top of the web page.
  2. Select "Patient Information".
    • The information shown is in your electronic medical record. If anything is incorrect, please replace the information in the appropriate boxes. Your request will be sent to us when you click "Send update request". Note that the incorrect information will continue to display until we enter your corrections, usually within two business days.

 

Why is Cerner referenced on the website?

Cerner is the company we use to securely manage your electronic medical record information. My Penn State Hershey Health is a customized Cerner system which provides you with the capabilities to interact with the medical records system.

More questions?

For technical questions that are not addressed online, please call 877-621-8014, 24 hours a day, 7 days a week.